This article is published on the MSSBTI.com website. David is Executive Director of the MSS Business Transformation Institute.
One of the hardest things to manage when working with clients on transformation efforts is that the people who hire you are often the root cause of why it is so difficult.
“If we don’t change, our business will continue to decline, but our people resist,” or “We are facing a disruption and we need to change, but our culture does not permit it,” or “Our people are not inclined to change, so you will have to teach them that it is necessary.”
These types of statements are fairly common in first interviews with potential clients when they are frustrated that they are trying to make change but have not succeeded. I am now very wary of these viewpoints. More often, the truth is just the opposite. Read more…