strategy

customer centric, strategy

Customer Service is No Longer Good Enough


Are Customers a Burden to Your Employees?
This is one of my favorite ambiguous quotes from the internet about how businesses deal with customers. Depending on the source, the quote has been attributed to LL Bean, to Mahatma Gandhi or to some guy who wrote a book in the 1950’s…

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responsive, strategic planning

Strategic Planning on a Dancing Landscape


“In preparing for battle, I have always found that plans are useless but planning is indispensable.” – Dwight D. Eisenhower


When you start a new business, it is like climbing a mountain. You have a goal in mind and generally understand what you need to achieve. Develop the idea, raise the money, and launch the business. Things remain fairly simple during the first years as well. Grow the business, add the people, build the client base and reach a breakeven point. Whew! It’s not easy, in fact it is one of the most difficult things to do successfully, but the challenge is simple to understand…

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culture, purpose

The New Humanism


Purpose Driven Strategy has become a prime topic of management in the last decade due in no small part to the popular books like Start with Why by Simon Sinek; Firms of Endearment by Raj Sisodia; Leading with Purpose by Mark Koehler; Purpose: The Starting Point of Great Companies, by Nikos Mourkogiannis; and the Progress Principle by Teresa M. Amabile & Steven J. Kramer. Executive seminars are held about it, business models are built on it, and consulting companies have established whole practice lines dedicated to it…

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complexity

The Solving the Complexity Issue


The nature of business is to seek opportunity for growth and expansion. This is a good thing and indicates success when it is at hand. Executives are encouraged to innovate, embrace new opportunities, and create change to take advantage of potential opportunities such as…

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